Join the Exciting Journey at tombola! 🚀

We are looking for a Product Operations specialist to join our Product teams at tombola.

Find your bounce at tombola! 🎱

At tombola, we're not just another player in the game; we're the creators of the game. Our approach is revolutionary – we craft every element of our software in-house, from concept to execution. We take pride in the ingenuity of our developers and designers, united by their passion for pushing boundaries and shaping the future.

It’s not just our digital bingo balls that have loads of bounce. Our people do, too. Whatever your role, it’s the kind of place that can put a spring in your step.

Whether you're developing game mechanics, keeping our players safe, testing our products or sponsoring one of the UK's biggest TV shows, how high and how far you bounce really is up to you.

What do we offer? 💰

We champion a culture of inclusivity, flexibility, personal development, and mental wellbeing! 

As well as a salary that will be more than agreeable for you, we offer market leading benefits such as quarterly bonus, tombola merch, free breakfast and lunches in the office, private healthcare, hybrid working and much more. 

You can find out more about our benefits and what it's like to work for us here.

Sounds great! What will I be doing? 🔎

As a Product Operations specialist, you will play a key role in ensuring the efficiency and effectiveness of product development processes. You will work closely with product managers, engineers, delivery leads and cross-functional teams to optimize workflows, manage tools, and improve communication. Your focus will be on driving operational excellence, streamlining product processes, and supporting the product team in delivering high-quality products to market.

What will I be doing? (But in bullet points) 🧐

Key Responsibilities:

• Product Process Optimization & Support: Develop and implement standardized processes, tools, and frameworks that enhance the product development lifecycle.
• Operational Efficiency: Ensuring that teams have the right tools, data, and resources to be effective and efficient.
• Data-Driven Decision Making: Support product teams with data insights, ensuring that metrics and KPIs are available and actionable to drive product improvements.
• Tool Management: Manage and optimize product management tools (e.g., Jira, Confluence, Mural!) to enhance team productivity and collaboration.
• Process Improvement: Identify bottlenecks and opportunities for process improvement, implementing solutions that improve speed and quality in product delivery.
• Documentation: Develop and maintain documentation for product processes, best practices, and guidelines to support knowledge sharing and onboarding of new team members.
• Communications: Streamline processes to enable simpler distribution and creation of stakeholder communications
• Product Roadmap Support: Assist product managers in planning and tracking the product roadmap, ensuring alignment with business goals and priorities.
• Performance Monitoring: Track and report on the effectiveness of product processes and initiatives, providing insights to support continuous improvement.
• Champion continuous improvement: Identifying opportunities for efficiency and fostering a culture of operational excellence.

What does "good" look like for us? 😇

• Proven experience in product management or product operations, with knowledge of product lifecycle management and best practices.

• Excellent communication skills with the ability to create clear, engaging content and product documentation.
• Proficiency in product management tools (e.g., JIRA, Asana) and analytics platforms.
• Demonstrated success in optimizing product processes and driving efficiency in a fast-paced environment.
• Process-Oriented: Strong organizational and problem-solving skills with a focus on operational efficiency and continuous improvement.

At tombola we know that our differences make us stronger and that thinking differently is key to long term success. We work hard to create a culture of inclusivity where everyone can celebrate our Free to be me value. We are committed to creating opportunities for everyone here at tombola, we welcome applications from all backgrounds and encourage individuals to apply, even if you don’t meet every requirement.